Policy Document

bm392 Privacy Policy

The security of your personal data is one of our core responsibilities. This policy clearly explains how data is stored and protected at bm392.

Last updated: 30 October 2026

Introduction

Privacy Policy Introduction

This Privacy Policy ("Policy") explains how we collect, use and protect the personal data of players ("you", "user") who use the services provided by the bm392 platform ("bm392", "we").

By creating an account and playing on bm392, you agree to the data collection and usage terms set out in this Policy. Please take the time to read it carefully.

We may review and update this Policy from time to time, and any changes will be published on this page. Continued use of the platform after changes are published means you accept those changes.

Section 1

Types of Personal Data We Collect

bm392 collects the following types of data in order to provide its services.

1.1 — Information you provide directly

Name, date of birth and information related to age verification
Email address
Financial account details linked to payment methods such as KBZPay, Wave Money and AYA Pay
Requests, complaints and comments submitted to the platform

1.2 — Technical data collected automatically

IP address, browser type, operating system and device identifier
Login time, session duration and page-view history
Data collected from cookies and other tracking technologies
Play patterns — game types played, session duration and betting history

1.3 — Information received from third-party services

Verification data from payment service providers
Fraud prevention and KYC (Know Your Customer) check results

Section 2

How We Use Your Information

The personal data we collect is used only for the following purposes.

Account management — Creating, verifying and securing your account
Service delivery — Keeping games running smoothly and processing deposits and withdrawals
Customer support — Responding to your requests via Live Chat and email
Legal compliance — Meeting anti-money laundering (AML), KYC and responsible gambling requirements
Platform improvement — Analysing data to improve your gaming experience
Security and fraud prevention — Detecting and blocking account takeovers and payment fraud
Promotional notifications — Sending you promotion updates if you have opted in

We will not use your personal data for any purpose beyond those listed above without your prior consent.

Section 3

Data Storage and Security Protection

bm392 takes the security of your personal data seriously. The technical safeguards we use include —

SSL encryption (TLS 1.2 / 1.3) — All data transfers are encrypted and protected
Access control — Data access is limited to authorised staff only
Server security — Data is stored on protected servers and undergoes regular security audits
Two-factor authentication (2FA) — An optional extra layer of account protection you can enable
Payment data protection — Player financial data is handled directly by third-party payment providers and is not stored in full on our servers

In the event of a data breach, we will notify you and all other affected parties as quickly as possible.

Section 5

Cookie (Cookies) Policy

The bm392 platform uses cookies and similar tracking technologies (session storage, local storage) to improve your gaming experience.

5.1 — Essential Cookies

These cookies are required for login, security checks and core platform functionality. Blocking them will prevent you from using the service properly.

5.2 — Experience Cookies

Used to save your chosen language, layout and gameplay preferences. These cookies can be disabled in your browser settings.

5.3 — Analytics Cookies

Data is collected to detect platform issues and make better decisions for service improvement. Data obtained from these cookies is not shared with third parties.

Section 6

Your Rights Regarding Personal Data

You have the following rights regarding your personal data—

Right to Access — You can request to view what data we hold about you
Right to Rectification — You can request correction of any inaccurate personal data
Right to Erasure — You can request deletion of data beyond what is necessary for legal, financial record-keeping, and responsible gambling purposes
Right to Restriction — You can request that we limit how your data is used in certain ways
Right to Data Portability — You can export your personal data in a convenient format upon request
Right to Opt Out of Targeted Advertising — You can opt out of data analysis used for advertising purposes

To exercise any of these rights, contact [email protected] and bm392 will do its best to resolve your request.

Section 7

Data Retention Period

Your personal data is retained according to the following guidelines—

Account data is retained for as long as your account remains open
Payment records will be retained for the duration required by law
KYC and AML records are maintained in accordance with applicable legal regulations
Financial audit trails are retained until the legally required retention period expires
Advertising consent data will be deleted no later than 3 months after an opt-out occurs

Once the retention period ends, we will delete your personal data using methods that make it unrecoverable, or convert it into a format that no one can access.

Section 8

Age Restriction

bm392 services are for players aged 21 and above only. We do not provide services to anyone under 21. KYC verification is considered complete only when a player can provide proof that they are over 21. If you notice that personal data of a minor has been stored, please notify us immediately at [email protected] — the data will be deleted right away.

Section 9

Contact Us

If you have any questions about this Privacy Policy, you can reach the bm392 customer support team—

Live Chat — Available 24/7 in Myanmar language
Email — [email protected]

We will respond as quickly as possible and operate on Myanmar Standard Time (MMT, UTC+6:30).

Privacy Protection FAQ

bm392 protects your personal data through a combination of SSL encryption (TLS 1.2/1.3), server security checks, access controls and payment data protection measures. Payment-related data is handled directly by providers such as KBZPay, Wave Money and AYA Pay, so it is not stored in full on our servers.

We will never sell your personal data to third parties under any circumstances. Data is shared only when strictly necessary for service operations — such as processing payments, KYC verification and legal requirements — and any party we share data with must follow the same protection standards we have set.

The retention period depends on the type of data. Account data is kept for as long as your account remains open, while payment and KYC records are retained until the legally required period expires. After that, data is securely deleted.

Yes. You can request corrections to inaccurate personal data, and deletion of data that is not required for legal, financial records or responsible gambling purposes. To do so, contact us via Live Chat or at [email protected] — we will take care of it.

If you block essential cookies (session, security), some functions — especially account login and gameplay — will not work properly. Analytics and experience cookies can be blocked without affecting your ability to use the service.

If a data breach occurs and your personal data may be affected, we will notify you as quickly as possible via [email protected] and take prompt action to resolve it.